Flexy Asset Administration System
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SLA METRICS AND TARGETS



Vendor: SLA Name: Asset Type:
Vendor:
SLA Name:
Asset Group:

Select a Metric to Add

SLA ID Metric Name Description Target Value UnitOfMeasure Priority Level Penalty Clause
Metric Name Target Value
2 Backup Success Rate Percentage of scheduled backups completed successfully 96 Percentage Medium 0.5% fee deduction per 1% shortfall
2 - Backup Success Rate 96
2 Response Time Maximum time to respond to system outage alerts 1 Hours Critical $100 per hour of delayed response
2 - Response Time 1
2 System Uptime Minimum percentage of operational time per month 99.9 Percentage High 1% of monthly fee for each 0.1% below target
2 - System Uptime 99.9
2 Resolution Time Maximum time to restore system functionality after outage 4 Hours High $250 per hour beyond target
2 - Resolution Time 4
2 Network Latency Maximum acceptable network response delay 100 Milliseconds High $100 for every 10ms above target
2 - Network Latency 100
2 Patch Deployment Time Maximum delay for applying security patches after release 7 Days Medium $50 per missed patch cycle
2 - Patch Deployment Time 7