Flexy Asset Administration System
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SLA METRICS AND TARGETS



Vendor: SLA Name: Asset Type:
Vendor:
SLA Name:
Asset Group:

Select a Metric to Add

SLA ID Metric Name Description Target Value UnitOfMeasure Priority Level Penalty Clause
Metric Name Target Value
5 Resolution Time Maximum time to restore system functionality after outage 4 Hours High $250 per hour beyond target
5 - Resolution Time 4
5 Response Time Maximum time to respond to system outage alerts 1 Hours Critical $100 per hour of delayed response
5 - Response Time 1
5 System Uptime Minimum percentage of operational time per month 99.9 Percentage High 1% of monthly fee for each 0.1% below target
5 - System Uptime 99.9