Flexy Asset Administration System

Flexy Asset Administration System

Call Header

Date of Call:
Time of Call
Call Category:
Caller:

Asset ID

Asset ID

Branch:
Building:
Room:

Particulars of Call

Request Details:
Symptoms:
Error Code:
Impact:
Fault History:
Previous Reference:
Priority Level:
Fault Code:
DiagnonisCode
Fix Code

Summary of Work Done:

Summary of Work Done:

Billing

Type of Warranty:
Warranty Expiry Date:
Billable?:
Material Cost:
Labour Cost:
Total Job Cost:
Invoice Number:
Invoice Amount:

ASSIGNMENT

ProviderCategory:
SLA ID:
Service Provider:
Order Number:
Assigned To:
Date Assigned:
Time Assigned

PROGRESS NOTES

Entry Date

Entry Time

Notes

2025-11-28

21:21

Client not available.

2025-11-28

21:40

Appointment made for tomorrow 10am

2025-11-28

21:42

New info received

Scheduled Dates

Scheduled Start Date:
Scheduled Start Time:
Sched. Completion Date:
Sched. Completion Time:

Actual Dates

Actual Start Date:
Actual Start Time:
Actual Completion Date:
Actual Completion Time:

KEY PERFORMANCE METRICS

Schedule Compliance:
Schedule Variance:	Hrs
Start Delay:	Hrs
Lead Time:	Hrs
Response Time:	Hrs
Execution Duration:	Hrs
Idle Time:	Hrs
Turnaround Time:	Hrs
Call-To-Finish Time:	Hrs
Performance Index: