Flexy Asset Administration System
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SLA METRICS AND TARGETS



Vendor: SLA Name: Asset Type:
Vendor:
SLA Name:
Asset Group:

Select a Metric to Add

SLA ID Metric Name Description Target Value UnitOfMeasure Priority Level Penalty Clause
Metric Name Target Value
3 Preventive Maintenance Completion rate of scheduled equipment checks 100 Percentage Low N$25 per missed maintenance
3 - Preventive Maintenance 100
3 Replacement Turnaround Time to replace failed device beyond repair 3 Days Medium N$100 per day beyond target
3 - Replacement Turnaround 3
3 Resolution Time Time to complete printer/copier repairs 8 Hours Medium N$100 per hour beyond SLA
3 - Resolution Time 8
3 Response Time Time to respond to printer/copier service requests 2 Hours High N$50 per hour delay
3 - Response Time 2
3 Toner Supply Lead Time Maximum delay in replacing toner cartridges 24 Hours Medium N$50 per delayed replacement
3 - Toner Supply Lead Time 24