Flexy Asset Administration System
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SLA METRICS AND TARGETS



Vendor: SLA Name: Asset Type:
Vendor:
SLA Name:
Asset Group:

Update Details of Selected Metric
Metric Name Metric Description Target Value Unit of Measure Priority Level Penalty Clause

SLA ID Metric Name Description Target Value UnitOfMeasure Priority Level Penalty Clause
Metric Name Target Value
3 Preventive Maintenance Completion rate of scheduled equipment checks 100 Percentage Low N$25 per missed maintenance
3 - Preventive Maintenance 100
3 Replacement Turnaround Time to replace failed device beyond repair 3 Days Medium N$100 per day beyond target
3 - Replacement Turnaround 3
3 Resolution Time Time to complete printer/copier repairs 8 Hours Medium N$100 per hour beyond SLA
3 - Resolution Time 8
3 Response Time Time to respond to printer/copier service requests 2 Hours High N$50 per hour delay
3 - Response Time 2
3 Toner Supply Lead Time Maximum delay in replacing toner cartridges 24 Hours Medium N$50 per delayed replacement
3 - Toner Supply Lead Time 24