Flexy Asset Administration System
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SLA METRICS AND TARGETS



Vendor: SLA Name: Asset Type:
Vendor:
SLA Name:
Asset Group:

Select a Metric to Add

SLA ID Metric Name Description Target Value UnitOfMeasure Priority Level Penalty Clause
Metric Name Target Value
4 Access Control Availability System uptime percentage 99 Percentage High N$100 per 1% below target
4 - Access Control Availability 99
4 Elevator Downtime Maximum total downtime per month 3 Hours Critical N$500 per additional hour
4 - Elevator Downtime 3
4 Fire Alarm Inspection Frequency Interval between preventive checks 30 Days Medium N$200 per missed inspection
4 - Fire Alarm Inspection Frequency 30
4 HVAC Response Time Time to attend to air conditioning faults 2 Hours High N$250 per hour delay
4 - HVAC Response Time 2
4 Security Camera Recovery Maximum repair turnaround for camera failures 24 Hours Medium N$150 per camera delayed
4 - Security Camera Recovery 24