Flexy Asset Administration System
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SLA METRICS AND TARGETS



Vendor: SLA Name: Asset Type:
Vendor:
SLA Name:
Asset Group:

Update Details of Selected Metric
Metric Name Metric Description Target Value Unit of Measure Priority Level Penalty Clause

SLA ID Metric Name Description Target Value UnitOfMeasure Priority Level Penalty Clause
Metric Name Target Value
4 Access Control Availability System uptime percentage 99 Percentage High N$100 per 1% below target
4 - Access Control Availability 99
4 Elevator Downtime Maximum total downtime per month 3 Hours Critical N$500 per additional hour
4 - Elevator Downtime 3
4 Fire Alarm Inspection Frequency Interval between preventive checks 30 Days Medium N$200 per missed inspection
4 - Fire Alarm Inspection Frequency 30
4 HVAC Response Time Time to attend to air conditioning faults 2 Hours High N$250 per hour delay
4 - HVAC Response Time 2
4 Security Camera Recovery Maximum repair turnaround for camera failures 24 Hours Medium N$150 per camera delayed
4 - Security Camera Recovery 24