Flexy Asset Administration System
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SLA VIOLATIONS


Vendor: SLA Name: Asset Type:
Vendor:
SLA Name:
Asset Group:

Update Details of Selected Metric
SLA Name:
Metric Name:
Reference ID:
Date Detected:
Party Type:
Party Name:
Description:
Penalty Applied:
Violation Status
Date Resolved:

Party Type Party Name Metric Name Violation Description Penalty Applied
Metric Name Violation Description
Vendor Charles M Backup Success Rate Skipped 2 Backups 10% off next invoice
Backup Success Rate Skipped 2 Backups
Vendor S King Backup Success Rate Failed to respond timely 5.00 % off next invoice
Backup Success Rate Failed to respond timely
Internal Timothy Backup Success Rate Failed to properly shutdown servers 5% Bonus reduction
Backup Success Rate Failed to properly shutdown servers
Vendor Thomas Cook Backup Success Rate Server downtime more than 3 hours 2% off total contract
Backup Success Rate Server downtime more than 3 hours
Vendor Simon Templer Backup Success Rate Preventative maintenance delayed 5% Bonus reduction
Backup Success Rate Preventative maintenance delayed
Vendor Jason Mate System Uptime Server was down for more than 4 hours 5% point penalty on overall performance rating
System Uptime Server was down for more than 4 hours